ASSISTANT CUSTOMER SERVICER CUM PLANNER

Responsibilities:

• FOCUS ON THE CUSTOMER REQUIREMENT ,FEEDBACK AND QUERY; REPLY
• CUSTOMER EMAIL TIMELY.
• TIMELY DELIVERY OF ALL CUSTOMER SERVICE COMMITMENT.
• PRO-ACTIVE NOTIFICATION AND EFFECTIVE EXCEPTION MANAGEMENT
• FOLLOW UP ON THE OUTSTANDING ORDERS & QUERY RESOLUTION.
• TEAM PLAYER – WORKS TOGETHER WITH OTHERS (PRODUCTION, MECHANICAL
• ENGINEER, PURCHASING & BUSINESS UNIT) TO ACHIEVE RESULTS,
• FOSTERS TEAMWORK.
• ACKNOWLEDGE CUSTOMER PURCHASE ORDER PROMPLY.
• CREATE SALE ORDER INTO SYSTEM.
• ISSUE QUOTATION, DELIVERY ORDER & INVOICE & DELIVERY NOTE
• RELEASED JOB SHEET TO PRODUCTION.
• EMAIL QUOTATION TO CUSTOMER ACCOUNT DEPARTMENT
• FOLLOW UP QUOTATIONS AND MONTHLY REPORTS.
• DEVELOP AND MAINTAIN A FILLING SYSTEM
• NEED TO UPDATE QUALITY OBJECTIVE
• AN ABILITY TO WORK INDEPENDENTLY.
• A KEEN EYE FOR DETAIL.